Patient Services Assistant (Full-Time)

Job description

Proposed Schedule: 40 hours per week. Shifts will vary based on the operating hours of the Health Center to include evening and weekend shifts. Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. o Patient’s usual provider o Another member of the usual provider’s care team o Another provider in the same site o Another provider in an alternate HHHN site o Informs patients of HHHN Urgent Care sites - Greets patients and other visitors promptly and professionally - Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions - Identifies emergency situations (over the phone or in the health center) and takes appropriate actions - Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated - Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in - S...