Registered Nurse - Centralized Follow Up

Job description

Care. No Matter What. Position Summary: Perform lab result management as defined by PPHP Medical Standards and Guidelines (MSG) and Patient Services. Appropriately manage lab results, patient notification and follow up as defined by Physician and Clinician approved plans based on PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures. Receive, manage and route patient calls to appropriate department for continued assistance as necessary Provide professional and comprehensive telephonic nursing assessment, evaluation, education and advice to patients within affiliate protocols. Document accurately, appropriately and efficiently all communication with patients. Maintain accurate and current electronic logs. Notify pharmacies of new prescriptions and authorizations of refills as ordered by the provider. Follow up with PPHP contracted laboratories as needed. Complete audits accurately and within a specified time frame as instructed by Director, Quality & Clinical Integration. Provide high-quality and efficient telephone customer service to internal and external customers. Communicate requests and respond accurately using the appropriate procedures for contacting cl...