Sr. Help Desk Analyst (50157)

Job description

Job DetailsJob Location: Practice Support Center 1210 - Dallas, TX 75231Position Type: Full TimePlatinum Dermatology Partners Who We Are: Platinum Dermatology Partners is a network of high-quality dermatology clinics focused on collaboration, innovation, and growth. We provide general, cosmetic, and medical dermatology, plastic surgery, and cancer screening services. With more than 120 clinics, 350+ providers, and over 2,200 employees across Texas, Arizona, California, Nevada, and Florida, we enable physicians to focus on patient care by managing the operational side of the business. Our core values include collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. Position Summary: The Senior Help Desk Analyst provides advanced technical support and operational leadership within the Service Desk. This role serves as the primary escalation point for complex technical issues and is responsible for administering and supporting Microsoft 365, Azure (Entra ID), and core IT systems. The position requires strong troubleshooting expertise, sound technical judgment, and the ability to work independently whi...