C4PS-2510 Tier I Help Desk - MAY 2026
C4 Planning Solutions, LLC · Camp Pendleton North, California, US
Position Title: Tier I Help Desk Location: Camp Pendleton, CA Position Type: Full-Time, Non-Exempt Salary Range: $55,000 - $60,000 Security Clearance Require...
Job description
Position Title: Tier I Help Desk Location: Camp Pendleton, CA: Position Type: Full-Time, Non-Exempt: Salary Range: $55,000 - $60,000: Security Clearance Requirement: Position requires an active security clearance Years of Experience: 1-3 years related experience Roles and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: - Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations. - Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfilment. - Provide high quality communication to customers at all levels, both written and verbal, that clearly explain key details of the request, and steps to resolve the request. - Ensure that reques...