Technical Support Manager

Job description

We are hiring a Specialist Technical Support to join our team. We are looking for you on a fixed-term contract as parental leave cover. Let’s talk about the role: The Technical Support Manager Sweden reports to the Nordics Technical Service Manager and is a key member of the Technical Services Department. The role is based on-site at the ResMed Swedish office in Kista and will support customers, internal teams, and distributors within the Swedish market. Position Description: The primary purpose of this role is to provide high-quality technical and engineering support for ResMed products and 3pp products, both to customers and internal stakeholders. This includes ownership of customer queries, management of investigation of product failures, device upgrades, maintenance, testing, technical trainings and management of repairs. The Technical Services Manager also acts as the local QA/RA representative, ensuring regulatory compliance and device traceability throughout the product life cycle. Beyond the day-to-day operational responsibilities, this position plays a key role in representing the Swedish Technical Services function within local, regional, and global meetings and projects...