AM Restaurant Server - American Reserve
Ambassador Hotel Collection · Kansas City, Missouri, US
Description If a station in the dining room is a symphony, the server is its conductor. Servers are responsible for leading and maintaining the communication...
Job description
Description If a station in the dining room is a symphony, the server is its conductor. Servers are responsible for leading and maintaining the communication between the entire service team, while also being the primary presence at the table. Servers must be able to delegate and prioritize quickly and consistently. Servers take control and ownership of every guest’s experience. Servers have a high degree of emotional intelligence and deliver thoughtful, empathy-driven service as a result of this. They have a strong, confident presence at the table that is derived from their comprehensive food, wine and spirits knowledge. RESPONSIBILITIES: Greets guests within 1 minute of being seated. Leads guests through all aspects of the dining experience. Provides gracious and professional food and beverage service in an efficient manner. Also responsible for answering questions, suggestively selling, and creating an upbeat atmosphere for guests. Must be knowledgeable of the menu, brands, prices and options, as wells the restaurant’s promotions and specials. Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system. Communicates all allergy and dieta...