Software Application Specialist | Prophet21

Job description

Future Opportunities – Join Our Talent Community! Are you a seasoned problem‑solver with strong technical expertise and a passion for helping customers succeed? We’re building a pipeline of experienced Software Application Specialists to connect with talented professionals who may be a great fit for future openings on our team. As our hiring needs evolve, we’re excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future. As a Software Application Specialist, you will diagnose, troubleshoot, repair, and debug software and network systems. You will be responsible for documenting and escalating issues as necessary. We are seeking applicants with strong problem-solving abilities, excellent communication skills, and a proactive approach to customer support. What you will be doing: - Confer with customers via phone, email, or chat to diagnose and troubleshoot issues, repair and test solutions, and fully document and escalate cases if necessary. - Follow procedures to troubleshoot client-server software application issues involving Microsoft...