Customer Account Specialist

Job description

As a growing engineering-driven manufacturing company, we serve the top customers in the Defense, Industrial, Transportation and other diverse industries. Our customers want only the best and that starts with us! The successful candidate, working as part of a team, will support customer needs as follows. Responsible for Hutchinson Aerospace & Industry customers by processing incoming customer orders request for quotations and providing follow-up information. The Customer Service Account Specialist answers inquiries regarding existing and new orders, provides price and delivery information and processes RMAs. Responsibilities: - Act as the customers’ liaison, responsible for all customer inquiries, quotations, and order processing, assuring delivery in accordance with customer requirements and manufacturing capabilities. - Review customer contracts to ensure order requirements are fulfilled. - Interface with all functional groups and field sales to proactively monitor customer delivery. Work closely with planners to ensure on-time delivery. - Provide customers with product and pricing information, including the preparation of quotes. - Maintain accurate information using ERP, EDI, E...