Technical Support Engineer

Job description

Technical Support Engineer Location: Office-Based Australia / Home-Based Australia / Hybrid Australia Position Summary: Join Bentley Systems’ Global Product Support organization as a Technical Support Engineer, where you will work with world class engineering software used by infrastructure professionals around the world. In this role, you’ll provide expert technical guidance across Bentley’s product portfolio while collaborating with global teams to diagnose, troubleshoot, and resolve complex issues in real‑world enterprise environments. This position is ideal for engineers who enjoy solving deep technical problems, working closely with customers, and continuously growing their expertise in networking, infrastructure, and enterprise scale systems. Responsibilities: Qualifications: - Troubleshoot and resolve technical issues across Bentley’s products through phone, email, and web‑based support channels. - Work in a fast‑paced, highly collaborative global environment, partnering with users, developers, and cross‑functional teams. - Analyze, isolate, and escalate complex software and networking issues when required. - Diagnose connectivity, authentication, and performance issues acro...