IT Infrastructure Operations Client Support Technician

Job description

Overview JOB SUMMARY: Rosen’s Diversified Inc has an opportunity for our new IT Infrastructure Operations Client Support Technician to join the rapidly growing Information Technology team in supporting our America's Heartland Packing facility in Wright City, MO. As an IT Infrastructure Operations Client Support Technician you will provide technical support and guidance to users. This individual must be customer focused with the ability to promptly answer support related email, phone calls, and other electronic communications. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: - Evaluates and prioritizes incoming tickets, calls, and issues to provide technical support and guidance to users. - Logs, tracks, and ensures Tickets are processed in a timely manner. - Determines when a problem needs to be referred to other technical or senior support staff and performs warm handoffs to escalate the issue. - Initiates remediation efforts by engaging appropriate teams or management. - Calls software and hardware vendors to request service when necessary. - Work within defined security procedures to maintain health by facilitating the updates or uninstallation of software and operating systems for wor...