Field Service Engineer

Job description

Req ID 85227 | TX Home Office, United States ZF CV Systems North America LLC Job Description: About the team: The Field Service Engineer – Technical Training & Support plays a dual role in both hands-on technical support and product training within the ZF Commercial Vehicle division. This position bridges the gap between field service, customer support, engineering, and training—ensuring high-quality service experiences and knowledge transfer to internal teams, dealers, and end-users. The ideal candidate is a strong communicator with technical expertise, who thrives in both field diagnostics and customer education. This is a remote position requiring up to 50% travel. The ideal candidate will be located in the state of Texas (Houston, Dallas, or Austin is preferred) What you can look forward to as a Field Service Engineer: - Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource. - Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and escalate unresolved product concerns to engineering with clearly doc...