Patient Access Liaison (Tues- Fri 7am-3:30pm & Sat 9:30am- 6pm) hybrid

Job description

Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: Position Summary/ Department Summary: Patient Access Liaison. $1,500 sign-on bonus (terms/taxes apply. Current BCH employees, agency and BCH temps are not eligible). Tuesday- Friday 7:00am-3:30pm and Saturday 9:30am- 6:00pm (hybrid). Key Responsibilities: 1. Provides centralized scheduling services for a BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals. 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care. 3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making...