Zendesk Services Consultant

Job description

Job Description Our Professional Services team guides our wide array of customers as they map any number of business needs to Zendesk. We are the greeters to the house of Zen(desk) - genuinely compassionate, patient, and organized. We support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer support and how doing that well can transform a business’s relationships. Managed Services Consultants will be supporting a portfolio of customers with Managed Services engagements. You will collaborate with your customers to be accountable for a backlog of work to optimize and maintain their use of Zendesk products and features, consult on standard methodology strategies, and offer hands-on assistance. You will respond to reactive requests and offer proactive recommendations, ensuring your customers realize ongoing value from their services subscription and see the Managed Services team as a supplement of their own. What you'll be doing: Manage a portfolio of Managed Services cus...