Parts Customer Care Rep

Job description

Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External: Job Duties: - Answer and process incoming parts calls from customers and service technicians. - Pull orders, receive and put up stock. - Order parts and develop relationships with Crown factory and outside vendors. - Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests. - Maintain direct contact with current and prospective customers. - Prepare customer quotes. - Process paperwork. - Inventory control to include cycle counts of stockroom, vans and customer consignments. Minimum Qualifications: - High school diploma or equivalent - Valid driver's license and good driving record Preferred Qualifi...