Customer Support Representative

Job description

Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel and Antic bikes products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards and Antic Bikes! You will learn first-hand how our boards operate and are powering the future of mobility! Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline! Responibilities: Qualifications: - Answer customers over the phone and email via a ticketing system - Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries - Investigate and follow up on damaged or missing package claims - Help customers place successful orders through Onewheel.com or Anticbikes.com or provide directions on how to fi...