Entry Level Customer Support Specialist

Job description

Entry Level Customer Support Specialist Company: The Boeing Company Boeing Global Services (BGS) is looking for Entry Level Customer Support Specialist to join our team in Dallas, TX . Position Responsibilities: - Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. - Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. - Responsible for customer account health and providing world class customer support. - Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed. - Develops, prepares and delivers presentations to customers and internal organizations. - Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. - Uses multiple Boeing systems in a fast-paced environment. - Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation. - Responds to customer inquiries and facilitates delivery problem resolution. - Enters, tracks, monitors a...