Client Support Specialist
O'Connell Electric Company · US
CLIENT SUPPORT SPECIALIST The Client Support Specialist’s primary role is to provide timely and effective support to the business community regarding daily o...
Job description
CLIENT SUPPORT SPECIALIST The Client Support Specialist’s primary role is to provide timely and effective support to the business community regarding daily operations while leveraging the IT Support Ticket system. This includes desktop support, application support, network access, printing, training, and other support as needed. This role also assists with projects and initiatives following the company’s IT strategy. Core responsibilities include, but are not limited to: - Installing, configuring, monitoring, and deploying desktop hardware/software - Managing the IT Ticket System - Investigating and resolving infrastructure issues and escalated support requests - Updating software/hardware with the latest patches - Desktop and printing performance optimization - Provide training for software applications - Provide effective mobile systems access - Assist in maintaining the local area networks - Assist in providing backup and recovery operations - Assist in supporting telecommunications operations - Stay current on IT trends and news - Promote and train the business community on IT best practices COMPENSATION: The minimum and maximum hourly pay that O’Connell Electric Company, Inc....