HVAC TB Service Manager
Johnson Controls · Washington, District Of Columbia, US
What you will do Under general direction, manages a truck based service business, grows the labor and material business, and delivers customer satisfaction p...
Job description
What you will do Under general direction, manages a truck based service business, grows the labor and material business, and delivers customer satisfaction plans, including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the assigned Service Teams. Manages the resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: In this role, you will: · Leads the execution efforts of the Service truck based business. Ensures consistency of delivery systems across the territory. Manages the branch service truck based execution business and financial plans. · Drives profitable growth through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds profitability goals. · Develops strategic operating plans for the assigned Service Business that aligns with SSA goals and visions. This includes participating on strategic Account Plans, annual financial and operating plans, revenue and margin fore...