Expediting Specialist - Scoresby VIC

Job description

YOUR OPPORTUNITY: We’re passionate about delivering outstanding service to our customers, and we’re currently seeking an experienced Expediting Specialist / Service Improvement Officer to join our team based in Scoresby, VIC! In this role, you’ll play a key part in bringing our Customer Promise to life by providing exceptional service and support across every interaction. You’ll be responsible for managing and expediting customer requests, ensuring the timely and effective supply of products from the Blackwoods range , and contributing to the achievement of sales targets. This is an excellent opportunity for someone who thrives in a customer-focused environment , enjoys problem-solving, and is driven to continuously improve service outcomes while making a real impact for customers and the business. Your day to day: - Provide excellent service to both internal and external customers by quickly completing tasks - Focus on finding solutions that get the fastest results for customer backorders, considering both cost and outcome - Actively seek ways to improve processes and find solutions that benefit both the customer and the business - Take charge of resolving issues quickly and thoro...