Senior Manager Product Management- Quill

Job description

Senior Manager, Product Management – Customer Retention Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Team Summary: Quill.com makes ordering supplies easier and more rewarding, providing everything from paper and ink to cleaning supplies and technology. We pride ourselves on exceptional customer service and have been a trusted partner of Staples since 1998. Role Summary: The Senior Manager, Product Management – Customer Retention is the dedicated owner of retention, repeat purchase, and loyalty outcomes across Quill.com’s digital experience. You will oversee the entire customer lifecycle, driving engagement, onboarding, rewards, chat, cart, and checkout, to...