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Clinical Manager, Specialty Pharmacy Patient Services

Shields Health Solutions · Albany, New York, US

Clinical Manager, Specialty Pharmacy Patient Services Help lead specialty pharmacy teams that make a difference in patient care. We’re seeking an experienced...

Job description

Clinical Manager, Specialty Pharmacy Patient Services Help lead specialty pharmacy teams that make a difference in patient care. We’re seeking an experienced healthcare leader who enjoys building strong teams, improving processes, and delivering excellent patient experiences. This role is ideal for someone with a pharmacy background who thrives in fast‑growing, collaborative environments. As the Clinical Manager, Patient Services , you’ll oversee teams supporting specialty pharmacy services across hospital and clinic settings. You’ll play a key role in coaching team members, driving performance, and ensuring best‑in‑class support for patients and partners. What You’ll Do: - Lead and support teams including Specialty Pharmacy Liaisons and other patient support roles - Coach, train, and develop team members through regular feedback and performance management - Ensure consistent use of best practices related to prior authorizations, financial assistance, refills, appointments, and patient outreach - Partner closely with clinics, pharmacies, and internal teams to deliver a seamless patient experience - Monitor performance metrics and help teams meet service, growth, and patient outcome...