Specialist Software Support French & English (m/f/d)

Job description

Why should you join? DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team. Your Responsibilities: You are real team player who likes to deal with complex software support requests and you always find a perfect solution? Databases, server operating systems and queries in SQL are no witchcraft for you? You live the thought "there's nothing you can't learn"? Perfect, we would really like to get to know you better! - Support DocuWare´s partners and customers (FR/EN) - Qualification & analysis of complex issues in virtual and cloud-based environments - Provision of individual solutions, partly in cooperation with team colleagues - Dealing with requests using remote tools, mail and telephone (no call center activity) - Documentation of the processing steps in the central ticket system - Coordination and cooperation with software development and product management What...