Casino Service Host - Full Time (Tropicana Atlantic City)

Job description

Responsible for providing flawless customer service, passion for customer care, and a commitment to proactive service and recovery as necessary. Works to resolve customer issues using a rich set of tools which include real time customer data. Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure. - Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) - Issues complementaries in accordance with established comping guidelines. - Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. - Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Starting Rate: $50,000.00: Handles difficult guests and situations in a calm, professional and prudent manner. Maintains close ties with customers to engender loyalty. Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordinatio...