Certified Integration EST - Richmond

Job description

JOB OVERVIEW: This position is responsible for delivering a individually tailored and superior customer experience with regard to the integration and networking of all high-tech equipment and to fulfill all aspects in the installation and/or service of all equipment with the focus on excellent customer service in the dental professional’s office. Manage more complex cases and troubleshoot and resolve issues at a higher level and may support additional products. KEY RESPONSIBILITIES: Installs all high-tech hardware and software needed for the integration and networking of all office high-tech equipment. Aids in the creation, installation, repair and support of office automation, networking, and related computer/technology projects including mobile devices. Support and installation of technology related equipment performed both remotely and onsite. Provides responsible repair and installation services to our customers in a professional manner including escalation and more advanced and difficult issues. Works with local center personnel to coordinate all office technology installations and integrations. Comprehends customer requirements and make appropriate recommendations to optimize...