Manager, Operations

Job description

This employee is the direct Supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives . Job Responsibilities: - Interview, hire, train, and supervise quality service representatives - Assist with employee files including the coordination of employee benefits and evaluations for service representatives - Interact with Medical Professionals in the community - Implement safety programs which will included maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA - Knowledgeable of CIS - enter and extract information - Must be able to fill in when staffing is low - Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability - Responsible for the CHAP effort for the center - Organize and focus on special programs (i.e. Unit Dose, Care check, and Heartsteps) - Control inventory, purchasing equipment and supplies through central purchasing function - Implement cost controls - Promote effective written/verbal communication - Ensure the quality and safe delivery of medical equipment to patients - May perform equipment setups in the patients' hom...