Coach ITSM

Job description

Location: Remote Work Hours: Part-time (Approximately 20 hours per week) Language Requirement: Fluent English We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management . The role involves guiding and coaching clients , leveraging hands-on experience to transfer knowledge effectively and ensure clients become self-sufficient in IT Service Management. This position requires a deep understanding of ITIL v4 best practices and a strong ServiceNow background, particularly in incident and request management . The ideal candidate will have experience implementing ITSM processes and solutions to improve operational efficiency. Key Responsibilities: Provide expert coaching to clients on Incident Management and Request Management best practices. Use hands-on experience to guide clients through ITSM processes, helping them become self-sufficient. Assist with ServiceNow implementations, configurations, and optimizations related to incident and request management. Ensure knowledge transfer , enabling clients to maintain and improve their ITSM processes independently. Work closely with client teams to identify gaps, improve workfl...