Help Desk Apprenticeship

Job description

Overview Provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Responsibilities: The term of the apprenticeship is 1 year with an OJL attainment of all competencies listed, supplemented by the minimum required 244 hours of related instruction from the courses herein. (Note: The competency-based training approach does not require hours.) - Monitor computer system performance to ensure proper operation. - Collaborate with others to resolve information technology issues. - Install computer hardware. - Read documents to gather technical information. - Resolve computer software problems. - Provide technical support for software maintenance or use. - Install computer software. - Maintain computer hardware. - Collaborate with others to determine design specifications or details. - Test software performance. - Document operational activities. - Evaluate utility of software or hardware technologies. - Provide recommendations to...