Client Service Executive

Job description

Best in class Operations support and insights to the Client, Client Services Manager and Field Sales Manager. This role requires a champion of the CPM values – We Care, We are Curious, We Achieve Together – at all times delivering on-time and professional presentation of all designated operational activities for both client and head office functions Operations: - Preparation and distribution of Client Reports as per Agreed Contract Timelines - Production of meaningful and concise Insights /Intelligence Reports from Data collected - Assistance with client presentations in support of the Client Service Manager - Data loading and digital content management on Power Bi - Analysis of visit submissions vs reporting and call schedules and flag any concerns to the National Sales Manager and Client Service Manager - Issue resolution and assistance with field and client queries daily - Assist all account staff with IT requests and issue escalation and resolution - Proactively review current process with a view to improve and streamline where possible - Facilitate ordering, allocation and distribution of program Assets with all field staff - Maintain account staff contact details and assets a...