Deputy Head of PBS

Job description

The Deputy Head of Private Banking Support (PBS) plays a pivotal leadership role, supporting the Head of PBS in the strategic management and execution of first line controls across the Private Banking business. The Deputy is accountable for the day-to-day oversight of the PBS Team, ensuring the effective and compliant delivery of all Client Lifecycle Management activities—including Account Opening, CIP Modification, and Relationship Reviews—while maintaining the highest standards of operational excellence and regulatory adherence. Acting as a key liaison between the PBS Team and the Private Bank, the Deputy Head ensures that business priorities are understood and operationalised, and that service level agreements (SLAs) are consistently met or exceeded. The role is responsible for driving process improvements, managing operational risks, and fostering a culture of quality, accountability, and continuous development within the team. In addition, the Deputy Head represents the PBS function at relevant committees and working groups, providing insight and leadership to support the bank’s broader governance and growth objectives. This position requires a proactive, hands-on leader with...