Auto Physical Damage Examiner (Hybrid)

Job description

The Auto Physical Damage Examiner manages the auto claim process, including customer experience, coverage verification, investigation, evaluation, and disposition of the claim in compliance with applicable insurance regulations and NYCM’s best practices. They Assess customer needs and develop solutions to meet and/or exceed the customer’s expectations throughout the claim process. Requirements: - Manage claims involving all types of auto physical damage, including total loss, repairable, glass, towing/roadside assistance, and rental. - Manage cycle times and experience through thorough file review and timely disposition. - Establish scope of coverage, determine loss exposure, and set appropriate reserves. - Conduct thorough file investigations, gathering all necessary information needed to bring the claim to a resolution. - Issue settlement payments within the scope of coverage and authority. - Evaluate and establish liability against the NYCM policyholder in accordance with state negligence laws. - Negotiate with customers on partial settlements. - Identify opportunities for subrogation and refer files for recovery. - Evaluate double insured files for negligence and transfer finan...