Customer Care Consultant - Trade Store - Singleton NSW

Job description

YOUR OPPORTUNITY: We’re looking for a friendly, solution‑focused Customer Care Consultant to join our supportive team in our trade store in Singleton. In this role, you’ll be a trusted point of contact for our customers—listening, problem‑solving, and helping deliver positive outcomes every day. You’ll be supported by an experienced leader and a close‑knit team who are passionate about great service. This is a fantastic opportunity to build your customer service skills, gain exposure to issue resolution and escalations, and develop your confidence in a role where your contribution truly matters. This is a full‑time, 12‑month maximum‑term role , with potential opportunities to continue and grow your career within the business. What You'll Be Doing: - Responding to customer enquiries via phone and email in a professional and friendly manner - Resolving customer issues efficiently, with a strong focus on first‑contact resolution - Completing customer care administration accurately and on time - Meeting service level targets and response timeframes - Working collaboratively within a positive, customer‑focused team environment What You'll Bring: - Experience in a customer service or cus...