Tech - TSM Mid-Shift 11:30 -8:00pm

Job description

Job DetailsJob Location: Grapevine (4051),TX - Grapevine, TX 76051Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: Mid-ShiftJob Category: Customer ServiceSummary The Rescue TSM Agent provides phone and email support to customers regarding repairs. Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned. Daily Responsibilities % of Job 90% Provide customer support via phone and/or email. Contact customers and get information regarding perceived issues and troubleshoot same. Answer incoming customer calls regarding repair status. Responsible for inbound product check-in processes and outbound shipments of repaired products. Responsible to initiate customer contact in cases of password lockout and HDD reimage. Package repairs for customer return. Will access available system programs to check repair and shipping statuses. Other duties as assigned. Warehouse Efficiencies % of Job 5% Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels. Keeps warehouse organized and clean at all times. Team Building/Leadership % of Job 5% Respon...