Order Entry Clerk

Job description

JOB DESCRIPTION: Main purpose of the role As a Order Entry, you will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards. What you will do: - Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed - Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate - Build and maintain a solid understanding of the company’s products and services - Identify customer needs and clearly communicate relevant information to internal service and technical departments - Accurately record customer interactions using internal systems and data entry tools What you bring: - Technical Diploma or equivalent qualification (approximately 12 years of education) - At least 2 years of experience in a customer service or contact center environment - Confidence in handling customer interactions by phone and email - Ability to n...