Customer Service Representative

Job description

CUSTOMER SERVICE REPRESENTATIVE Title : Customer Service Representative: Location : Huntsville, AL (4 Days in Office, 1 Remote) Reports To : Customer Service Manager Company & Position Overview: At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it. POSITION TYPE: Existing: POSITION PURPOSE: Operate as the liaison between the customer, the Sales Team, and production/manufacturing. REPRESENTATIVE DUTIES AND RESPONSIBILITIES: - Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat. - Correctly and timely entry of orders into Lakeland’s ERP (Sage) system. - Be knowledgeable of technical/performance aspects of Lakeland & competitors’ products and able to cross products. - Maintain paperless filing system as needed - Enter RGA requests into the computer system. - Perform various administra...