Customer & Quality In Design Manager

Job description

ABOUT THE ROLE: The Customer Quality & Quality in Design Manager is responsible for ensuring that products are designed with quality and customer value at the forefront. This role also is responsible to ensure that the customer feedback (complaints, enquiries, technical documentation requirements, etc.) are addressed in a timely manner. The role involves collaboration with customer, CI&TS, Sales and plant operations to integrate quality principles into the product, process and facility design process and ensure that customer needs and expectations are met or exceeded at factory level. The manager will lead initiatives to enhance customer satisfaction, reduce complaints and drive continuous improvement within the factory. KEY RESPONSIBILITIES: - Monitor and analyze customer feedback, complaints, and quality metrics to identify trends and improvement needs - Collaborate with production, engineering, and customer service teams to address quality issues and implement corrective actions - Provide input to customer care for resolving cases and complaints effectively - Ensure BC quality standards are integrated into product design, development, and factory processes during product transfe...