Deal Desk and Operations Analyst

Job description

Omilia is at the forefront of conversational AI, empowering enterprises worldwide to deliver exceptional customer experiences through advanced natural language understanding (NLU) and automated service solutions. Our AI-driven platform allows companies to create seamless, human-like interactions at scale, resulting in improved customer satisfaction, loyalty, and operational efficiency. With a growing global presence, Omilia is expanding through strategic innovation, strong partnerships, and a commitment to customer success. Job Summary: We are seeking a detail-oriented and proactive Deal Desk and Operations Analyst to serve as the bridge between Sales, Finance, and Legal. In this pivotal role, you will be responsible for streamlining the quote-to-contract process, ensuring the commercial and technical integrity of our deals, and optimizing our operational workflows. You will act as a primary advisor on deal structuring and pricing while managing the day-to-day operations of our CPQ (Configure, Price, Quote) environment. Additionally, this role serves as a key regional liaison for our LATAM markets, requiring fluency in Spanish to support strategic partners and complex bids in the r...