Patient Relations Consultant

Job description

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do . Indiana University Health is seeking individuals who embody these values to join our Clinical Risk Management team in the role of Patient Relations Consultant. This position is full-time, hybrid role (3 days on site, 2 days remote) located in our South-Central Region. This position will work out of Bedford and Paoli Hospitals and Bloomington Hospital as needed. Role Responsibilities: - The Patient Relations Consultant provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements. - Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances. - Ensures actions and documentation reflect compliance with federal and state governmental regulations. - Works collaboratively with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local...