Customer Service Representative

Job description

Customer Service Rep. - Loss and Mitigation 100% Onsite – Richmond, VA Contract Duration: 1 Year Position Overview: We are seeking a dedicated Loss Mitigation Contractor to join our team onsite in Richmond, VA, for a one-year contract. The ideal candidate will bring prior experience in collections or customer service, with a strong working knowledge of the ICE/Black Knight Servicing System and Microsoft Excel. This role requires exceptional attention to detail and outstanding communication skills. Key Responsibilities: - Monitor Trial Payment Plans to ensure compliance and timely payment processing - Review and accurately document mortgage loan files - Conduct follow-up outbound calls to collect trial payments and obtain necessary verbal or written attestations - Process trial payments promptly and accurately - Identify and resolve Trial Payment Plan suspense items - Prepare and send fallout letters to affected borrowers Required Skills & Experience: - 1-3 years of experience in Collections or Customer Service - Hands-on experience with ICE/Black Knight Servicing System - Proficiency in Microsoft Excel - Strong communication abilities, both verbal and written - Superior attention t...