Hotel Duty Manager

Job description

What you'll bring to the team Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Hotel Duty Manager and start your greatest adventure! This is an exciting role ensuring the smooth and efficient running of the Warwick Castle Lodges, Glamping and Hotel operations, delivering an outstanding guest experience. You will lead day-to-day shift operations, acting as a key hospitality leader and communicating effectively across all hotel departments to keep everything running seamlessly. This role has heaps of variety to keep you interested, no two days are the same, from ensuring the reception team uphold the vision of the Accommodation Team, to ensuring a harmonious crossover between the different shifts during the day and night. You’ll handle any guest problems, complaints, or compliments, passing on any relevant information to the department contact and develop a thorough knowledge of Warwick Castle, employee, services and the hours of operation, plus be fully aware of any promotions connected to the Castle. This is a full-time, seasonal fixed-term position. This position covers both AM (7a...