Director, Change and Release Management Operations

Job description

Director IT Engineering - IE06AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Role Summary: The Director, IT Change & Release Management provides enterprise leadership over the end‑to‑end change and release lifecycle, ensuring technology changes are delivered safely, predictably, and in compliance with regulatory and audit requirements. This role establishes governance, chairs Change Advisory Boards (CAB), and drives continuous improvement through automation, DevOps alignment, and industry best practices. The Director will build and lead a Change & Release Center of Excellence that protects production stability while enabling speed and innovation. Key Responsibilities: Strategy & Governance: Define and enforce enterprise change and release management policies, standards, and controls aligned to ITIL, ISO 20000, SOC 2, and regulatory expectations. Establish and mature a Change & Release Management Center of Excellence (CoE). Provide executive‑level over...