ITSM Intern - Summer 2026

Job description

The IT Service Management (ITSM) Intern will support the delivery, optimization, and documentation of IT services across the organization. This role will assist with Incident, Change, and Problem Management, service request fulfillment, Knowledge Base updates, and process improvement initiatives. The intern will gain hands‑on experience with ITSM frameworks, IT support tools, and cross‑functional collaboration within a corporate IT environment. RESPONSIBILITIES: Assist in monitoring and triaging incoming incident tickets to ensure timely resolution and proper categorization. Support the documentation, standardization, and improvement of ITSM processes (Incident, Problem, Change Management). Help maintain and update IT knowledge base articles for end‑users and IT support teams. Participate in root‑cause analysis activities for recurring issues and document findings. Collaborate with IT teams to track and report on service metrics, SLAs, and process effectiveness. Contribute to service improvements initiatives by researching ITSM best practices and utilizing available AI tools to recommend enhancements. Provide administrative and operational support for IT projects and system updates...