Director, Customer Success

Job description

Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and integrations across the digital ad ecosystem, its dozens of proprietary models, and in operating the industry’s most robustly instrumented human-reinforcement learning model for creativity. The Opportunity: VidMob is at an inflection point. As our Creative Data platform grows in depth and breadth — from Creative Scoring to GenAI-powered insights — how we serve clients must evolve at the same pace. We are looking for a Director of Customer Success who is not here to maintain the status quo. You will audit, dismantle, and rebuild our client servicing model from the ground up, designing a scalable, product-led CS motion that closes the loop between creative data insights and client outcomes. What makes this role unique? A clean-sheet opportunity to architect how VidMob's brand, creative, and media clients experience our platform — from on...