Tech Support - Help Desk III

Job description

Seeking a fulfilling IT role where your skills make a meaningful impact every day? We’ve got the perfect opportunity for you! ABOUT UA/UNIFORM ADVANTAGE BRANDS: At UA Brands, we’re changing the way healthcare and culinary professionals dress. For over 40 years, we’ve created stylish, high-performance uniforms designed to empower those on the front lines. Our apparel breaks the mold—combining brilliant design with real-world function. Join a team that values creativity, impact, and community, and help us redefine uniforms that don’t conform. ABOUT THE ROLE: The Tech Support-Help Desk III role is a senior-level role in our distribution center. This position provides both desk-side and remote support on multiple applications, globally, as needed. They will serve as an SME for warehouse management systems by learning and understanding all the inner workings of the technology. This role requires an on-call rotation one week (and weekend) per month. WHAT YOU’LL DO: Work with IT Infrastructure, Dev, and DB teams to troubleshoot issues with WMS and ERP systems. Participate in scheduled downtime and after-hours maintenance ofthe server and network infrastructure. Serve as Tier1 & 2 support...