Customer Service Representative

Job description

Associa is looking for a Customer Service Representative to join our team. The Customer Service Representative is responsible for assisting customers with questions, issues, and requests via phone, email, and in person. This role provides frontline support for homeowner and association needs, maintains accurate records, and ensures timely communication across multiple channels. A successful candidate is service‑oriented, professional, detail‑focused, and able to manage competing tasks while maintaining exceptional customer service. What do we offer?: Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for six consecutive years, and many of our locations have been awarded as Best and Brightest. Location: 12371 South 900 East, Suite 200. Draper, Utah 84020 Essential Duties and Responsibilities: -Act as the first point of contact for customers visiting the office when needed. -Provide primary phone coverage, including answering calls, routing them appropriately, taking accurate m...