Configuration Quality Assurance Analyst II

Job description

Overview The Configuration Quality Assurance Analyst II is responsible for auditing Configuration staff up to Analyst II functions on system related functions. Performs retrospective, concurrent, and special claims audits on assigned configuration projects. Completes audit documentation and reports. Collaborates with Technical Development and Quality Assurance teams to identifying trends for training purposes. Performs all activities related to auditing, tracking and documenting staff performance of operational processes for the Configuration department. Provides feedback and recommendations to the Configuration leadership team on trends and staff training. Responsibilities: - In collaboration with Configuration management team, Senior Configuration Analysts, Project Management, Technical Development, and Quality Assurance teams to identify audit trends and staff training needs - Perform monthly retrospective audits of Configuration staff up to Configuration Analyst II functions - Perform concurrent audits of Configuration staff up to Configuration Analyst II functions - Document audits and report all audit outcomes for Configuration management review - Writes and/or provides input...