Host/Hostess
Ruth's Chris Steak House · Wilkes-Barre, Pennsylvania, US
POSITION SUMMARY: Effectively coordinates and control the flow of the door by greeting arrivals, seating and acknowledging departures of all Guests, which re...
Job description
POSITION SUMMARY: Effectively coordinates and control the flow of the door by greeting arrivals, seating and acknowledging departures of all Guests, which results in a Superior Guest Experience for all RCSH Guests. ESSENTIAL JOB FUNCTIONS: 1. Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts. 2. Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty. Completes table/station chart with these assignments. 3. Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner. 4. Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers. 5. Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations. 6. Immediately recognizes and greets arriving Guests, obtains Guests’ names, provides names to servers and directs guests to the appropriate waiting areas. 7. Escorts Guests to their assigned table, to all Guests. 8. Controls the flow of bus...