Community Account Manager

Job description

Description Summit Broadband is a leading fiber-optics telecommunications provider in Florida, providing voice, video, data, and high- speed internet services to commercial and residential customers. We are an organization that value’s each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Community Account Manager to join our team. Job Title: Community Account Manager (CAM) Reports to: Director, Community Account Management Status: Full-Time/Exempt: Location: Southwest Florida: Position Summary: Responsible for serving as the lead point of contact for property management (and boards) of newly acquired, and existing, bulk communities. Is responsible for managing the customer-experience throughout the life of any/all existing bulk properties that are part of an assigned profile. Develops strong relationships with property management that is conducive to the timely launch of Summit Broadband services, ongoing sale and retention of Summit Broadband products and services, resolving escalated complaints, and responding...