Customer Advocate (HQ)

Job description

SUMMARY: Our team is looking for call center professionals who are passionate about the customer experience and can deliver on our customer commitment. We empower and encourage you to be an Advocate for the customer and to look at situations from multiple perspectives. As a Customer Advocate, you will make connections with our customers to foster brand loyalty as you handle inbound phone calls. To excel in this role, you should be naturally empathetic, a true problem solver, and an excellent communicator. You are energized by interacting with and helping people. You should embody a willingness to learn about product, policies, and procedures and thrive in a fast-paced environment. Provides service and support to retail customers, contacts, retailers, distributors, and regional personnel. Works to resolve vehicle problems (warranty and non-warranty related) and retailer issues that benefit the customer and the company. Acts as advisor to consumer and retailer in resolving consumer inquiries regarding Subaru of America (SOA), its products, and retailers. PRIMARY RESPONSIBILITIES: - Handles incoming calls in a non-scripted environment. - Excellent phone and writing skills. - Ability t...