Medication Support Coordinator

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary: Main Responsibilities Durable Medical Equipment (DME) Management: - Accurately complete, process, and submit order forms and certificates of medical necessity for DME. - Coordinate with healthcare providers to ensure all clinical documentation precisely aligns with payer-specific DME coverage requirements. - Follow up routinely with DME vendors and insurance plans to track order status, resolve fulfillment delays, and ensure timely delivery to the patient. Secondary Responsibilities: Patient Coordination & Assistance: - Conduct one-on-one meetings with patients to explain insurance benefits, out-of-pocket costs, and available financial support opti...