Fraud Triage Coordinator

Job description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives. The Opportunity: Reporting to the Manager Fraud, this is a key role within our Risk division, responsible for the intake, triage and preliminary assessment of fraud notifications, regulatory offence matters and public interest disclosures. As a Fraud Triage Coordinator , you will play a critical role in a fast-paced, high-volume environment, ensuring matters are assessed accurately against relevant multiple legislation, policies and prioritisation frameworks—supporting timely allocation for investigation, regulatory referral or appropriate resolution. In this role, you will: - Receive and record fraud notifications, regulatory offence referrals and disclosures from internal and external sources - Undertake risk-based assessments and triage matters, applying relevant legislation, policies and procedures to determine the appropriate pathway to action - Allocate matters to investigators based on pr...